In the Administration of Justice: Correctional Institutions sector, organizations often face challenges such as delayed responses to inmate inquiries, inefficient communication between staff and inmates, and a lack of accessible information for families and legal representatives. Without a chatbot, these institutions may struggle with high volumes of inquiries, leading to frustration among users and staff alike. Additionally, the absence of a 24/7 communication channel can hinder timely access to important information, which is crucial in correctional settings.
In a correctional facility, the Enum chatbot was implemented to assist with inmate inquiries regarding visitation schedules and rehabilitation programs. This allowed staff to focus on more critical tasks while ensuring that inmates and their families received timely and accurate information.
