Ticketing System
This ticketing system lets you create, edit, track, and manage tickets to organize your tasks and user requests/complaints better.
Overview (features)
Main points
- Create and save tickets with title, description, images, and metadata.
- Rich-text description that supports formatting and inline media.
- Per-ticket activity history (who changed what and when).
- Commenting on tickets with edit/remove/reply capabilities.
- Filter and search tickets by Priority, Type, Status, and Difficulty.
Creating a Ticket
- Click Create a ticket.
- Enter a Title (required).
- Write the Description using the rich-text editor.
- Set Priority, Type, Status, and Difficulty.
- Click Save to persist the ticket.
Rich-text editor & inline images
- The description editor supports standard rich-text controls (bold, lists, links, alignment).
Adding images
- You can paste or drag & drop images directly into the description; images render inline and remain editable.
- Or, you can add an image from the Internet or upload:
Click the image button from the toolbar, and then specify its URL, or upload from yor computer:
- Add explanatory text before or after images to provide context.
Ticket properties
Set additional data about ticket for faster and easier organizing tickets.
Priority
- Critical
- High
- Medium
- Low
Type
- Problem
- Bug
- Feature request
- Technical debt
Status
- New
- In review
- Planned
- Rejected
- In progress
- Done
- Archived
Difficulty
- Hard/long
- Medium
- Easy/fast
Editing and saving
- Edit: Make title and description changes in the editor; inline images remain editable.
- Save: Click Save to persist changes; activity/history will log the update.
Comments
- Add comments to discuss or clarify a ticket.
- Edit or remove your comments.
History
Activity history records field changes (e.g., "Status changed from X to Y") with a timestamp and the user who made them.
Filtering & search
- Filter tickets by Priority, Type, Status, and Difficulty.
- Apply filters to narrow results; results are shown as a list and are paginated when necessary.
- Badges/tags reflect chosen properties for easy scanning.
- You can select multiple values in the filters: